Refund & Return Policy

We want you to be completely satisfied with your purchase.

Exchange & Cancellation Policy

At SAWWT, customer satisfaction is important to us. This Exchange & Cancellation Policy explains the terms under which cancellations, returns, and product exchanges are processed for purchases made through www.sawwtwiw.com

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests may not be accepted.

If an order cannot be fulfilled due to stock unavailability or other operational reasons, we reserve the right to cancel the order before dispatch.

Service Activation & Refund Terms

Once a customer purchases any onboarding service or plan from our website, the customer can start or activate the service at any time within 6 months from the date of purchase. If the customer does not start the service immediately, they can contact us and start their work at any time during this 6-month period.

However, the amount paid is non-refundable once the GST has been processed or any work related to the customer's service has been completed by our team, such as preparing a sales strategy, sales plan, or other customized work. In such cases, the customer can still contact us and start or continue the service within 6 months from the date of purchase, but the amount already paid will not be refunded.

Exchange Eligibility

You may request an exchange if:

1. The product received is damaged, defective, or incorrect.

2. The product is significantly different from the description provided on our website.

3. To be eligible for an exchange:

4. The request must be raised within 15 days of delivery.

5. The product must be unused and in its original condition.

6. The product must be returned with its original packaging, tags, accessories, and invoice.

Exchange Process

1. Please record a clear video while opening your parcel. The complete unboxing process should be visible without any cuts or pauses.

2. Exchange is available only if you receive a damaged, defective, or incorrect product. To request an exchange, contact sawwtwiw@gmail.com after receiving your order and attach the unboxing video.

3. After we receive the returned product, our team will inspect it to verify the issue. If your exchange request is approved, we will send a replacement product, subject to availability. If the same product is not available, we will provide a similar product of equal value.

4. We have a 15-day refund, return, and replacement policy.
5. Replacement products will be delivered within 5–7 days.
6. If any refund is processed, it will be credited within 5–7 days in your bank account.

Shipping Charges

1. Shipping charges are generally non-refundable.

2. If the exchange is approved due to a damaged, defective, or incorrect product, the applicable shipping arrangements will be communicated by our support team.

Exchange Requests May Be Rejected If

1. The request is made after 15 days of delivery.

2. The product has been used, washed, altered, or damaged after delivery.

3. The product is returned without its original packaging, accessories, tags, or invoice.

4. The reported issue is not verified during inspection.

Contact Us

For any cancellation, exchange, or product-related queries, please contact us:

Website: www.sawwtwiw.com
Email: sawwtwiw@gmail.com

Managed & Owned by SAWWT